We want to keep our products affordable for everyone, and this helps us do that! We know you are eagerly awaiting your BH Cosmetics! Most orders are shipped out within 1 - 3 business days, with many orders shipping out the same day. During high volume periods like the holidays and new product launches, there may be a delay up to 5 business days to process your order. As soon as your order is shipped, we will email you a tracking number.
Please allow 1 - 2 business days for the tracking number to show any updates on the couriers website. Please email us at support bhcosmetics. Note that international customers are eligible for a refund or gift card only. Domestic customers may be eligible for a replacement. Keep in mind, that items shipped using a mail forwarding service are not eligible for replacements of any kind. If you purchased your item at a retailer, please check with the retailer on issues with your order.
We do not test any products or ingredients on animals, nor do we ask others to test on our behalf. Additionally, we require our manufacturers to sign a legally binding document stating that they do not test our products on animals. Please click here to view the status of your orders. We have recently upgraded our website, requiring all customers to set new passwords.
If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on the account page. You'll be sent a verification email and be able to login and see your order history.
If the gift card is associated with your account, then you can check the balance by using the link provided in the gift card email. If the gift card is not associated with an account, then you can submit a customer service inquiry with your order number or gift card code to check the balance.
Just shop bhcosmetics. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details Visa or Mastercard. You can read more about Afterpay here. Click here to view a list of countries we ship to! Please add items to your cart and continue to the checkout page. Then, enter your shipping address and we can provide the exact shipping cost.
For France and Germany - your package may incur additional duties and taxes upon delivery. Contact your local customs office if you would like further details. Please note that BH Cosmetics does not control these charges and cannot estimate the amount. For packages delivered to a freight forwarding company, BH Cosmetics is not responsible for any lost, missing, or damaged goods. Unfortunately, we cannot make any exceptions to this policy. Do not use the Freight Company address as your billing address as this may cause your order to be delayed.
Unfortunately, we are unable to make changes to the address once the order is placed. We are not responsible for orders that are lost during shipping due to error in address entry. Afterpay orders are delivered within our standard shipping timeframes like any order from bhcosmetics. Visit our Shipping Page for more information.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at or use the contact form found here. Unfortunately, we have no control on the application of these fees as they are determined by the country and territory of delivery. We recommend contacting your local customs agency for more information. If you paid with an international credit card, the currency conversion will take place through your financial institution.
NOTE: Depending on your financial institution, you may be charged a currency conversion fee. We proudly offer an amazing high-quality product at the very best prices possible.
We are able to do this because we have established strong relationships with our manufacturing partners and have always maintained that we want to deliver the best possible product for the price. When we do have offers, sales, or promotions, kindly keep in mind the following:. We are able to allow only one coupon code at a time, and cannot combine coupon codes. Exclusions may apply, please review the sale terms carefully.
Coupon codes are not eligible on orders that include Hauls. Coupon codes cannot be applied retroactively. We are unable to offer price adjustments for orders placed before or after a sale or promotion. BH Cosmetics is not responsible for coupon codes posted on third party sites with incorrect information. Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account. All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.
Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
Please see Afterpay Payment Purchase Agreement here. Afterpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
Discounts and coupons are not valid for gift card purchases. The purchase of a digital gift card does not apply toward subtotal in reference to free shipping offers. Please check with the courier, members of your household and neighbors to see if the package was delivered and held for safe keeping.
If you do believe the order was in fact lost, please contact support bhcosmetics. All lost orders must be reported within 7 days after your order is shown to have been delivered or the last scan on the tracking. We do our best to make sure your order is shipping quickly, and completely. However, from time to time, there may be instances when the full order cannot be shipped. This would be due to one or more of the following reasons:.
Item s purchased exceeded maximum allowable per item limit within 30 days. Typically 10 units per item. In rare circumstances, we will need to cancel an order. This is usually because of difficulty in processing payment information which is sometimes due to inconsistent billing address or zip code information provided with credit card.
In the unlikely event that we do need to cancel your order, we will send you an email confirming that your order was cancelled.
You will not be charged for any order that was cancelled. We currently do not carry sample products. Beauty Collaboration requests must go through our PR Department. Please send your request along with your social media channels and links by email to PR bhcosmetics.
We guarantee the Authenticity of all products purchased through BH Cosmetics online. When purchasing your product at BH Cosmetics you can expect the following:. A full ingredient listing can be found on every product page.
Ingredient Sourcing- Questions regarding where specific ingredients are sourced and derived from is proprietary information.
BH Cosmetics work closely with our suppliers as partners; we collaborate with our labs to assess the safety of all proprietary ingredients before using them in our products. We conduct proper safety and quality control tests during product development and manufacturing.
All finished products undergo a full safety assessment and validation of finished products performed by a third-party testing facility. Animal Derived Ingredients- Some of our products may contain animal-derived ingredients and are therefore not considered vegan. Vegan Products- BH Cosmetics carries a beautiful selection of vegan products. To view our full collection of Vegan products - simply type "vegan" into the search box.
Allergens- BH Cosmetics does not guarantee that any ingredients or products were produced in an allergen-free environment. Palm Oil- BH Cosmetics is committed to advocating for and sourcing palm oil responsibly. Please allow 1 - 3 business days for order processing and 2 - 20 business days for delivery depending on shipping method. Your international shipping options will appear on the Shipping Method page of checkout, based on your location.
These fees fluctuate by country and order value, and we have no influence or control over these types of fees. By law, we cannot lower the invoice value or send the order as a gift. When your order is ready to be shipped, you will receive a shipment confirmation e-mail.
The majority of our orders are shipped within business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.
To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on bhcosmetics. You will need to sign in to access your account information. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available. Standard orders must be placed by PM PT to start processing on next day. Processing time usually takes business days and orders will arrive within 8 business days from when the order is processed.
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