Here, special is the feel of a big city bar that's not far from home. It's a wood-burning grill that swaps out boredom and routine for a dinner that opens your eyes. It's chef-coat service that's not about being stuffy, but all about knowing what you need. It's feeling good about the food, the people and the bill each time you walk through the door. Because at Bonefish Grill, special isn't something that comes around once a year. It's something you'll find here any night of the week.
No matter what the reason is for your visit, we're ready to share the BFG experience with you. Visit Bonefish Grill tonight. Lately we were disappointed that they took the brownie off the desert list and offer coconut pie or cheese cake. Terrible service, made a reservation and they tried to seat six of us in a booth on the bar side. In addition the wait staff leaves a lot to be desired, we had to ask for bread twice before we were served, the waiter entirely screwed up the bill, in addition he was not well informed as to the choices for drinks etc.
I do like the food at Bonefish, but was disappointed with several things. The meal orders were not correct and the waiter did not seem to know what he was doing. In addition, it took an extremely long time to be served. Traditionally I take a friend there for her birthday every year, but after this last visit I think I will be starting a new tradition. Went on Nov 6th as a group of 54 from Port St. Lucie on a bus and had reservations.
The tables were reserved for us which was fine. Getting or meals was another problem. We got at the restaurant and and reservations were made for 4 PM. I never got my meal until Almost 2 hours before I got served and other in the group the same. In fact one couple never got there meal until we were ready to leave and the decided to take it home and eat it.
This was the first time I ever went to Bonefish Grille and I now have a very bad taste in my mouth about your restaurant. Oh by the way they gave that couple dessert on the house. I have looked for it for a few years now but never find it on your menu.
We may not live in the USA but still require to access the menu and should be able to make reservations etc. Can someone help us in this age of technology??? We arrived at p.
We were seated at pm. We noticed that the restaurant was a bit warm and were told that the air conditioner was not working properly. Initially there was one server for a party of 13 people which in itself was disturbing. At the onset, we requested separate checks. About 15 minutes later, another server came for our orders and immediately let us know that he was volunteering to help the first server.
The implication being that in fact one server had been assigned to a table of 13 guests and this second server was doing both the designated server as well as us a big favor. By this time we had been seated over 30 minutes and given the warmth of the restaurant, the heat of the day and the tedium of ordering, we needed something to drink. We had to ask for water that was later brought to the table in a few tepid jugs with four 4 ounce glasses and no ice!
Over 30 minutes after being seated, we were finally served bread! When the server finally came to take our orders, there was no hesitancy on our parts because, by that time, we all knew what we wanted. Unfortunately, between and 8pm when the orders were finally taken, the server announced that there was no Imperial.
So, those who had chosen an Imperial dish had to re-examine the menu to select something else. Six in our party ordered salmon. The debacle continued. Fifteen minutes after the server took the order, we were told there was no salmon.
So, those who chose salmon had to again revisit the menu to select something else. The appetizers were finally served minutes later. By p. By 10 p. Utter confusion is the only way to describe what happened next! The first four in our party finally paid and were able to leave at almost four hours after our seating! Because I left with the first group, I am not sure what time the others were able to leave.
Around p. He agreed to give those who ordered salmon a gift card for a free salmon platter. However, the manager offered no apology to our group nor did he come back to check on us. Let me qualify that the first server and her helper had a good attitude. The first server seemed to be doing her duties to the best of her ability, but was clearly overwhelmed at being solely responsible for such a large party.
The second server was not at all attentive to our end of the table. He made it patently clear that it was not his responsibility to assist her or serve us. Although I have been many times to Bonefish Grill at various locations, this was my first and will be my last time at the King of Prussia location.
We were so annoyed we forgot to give our phone number for the Diner? Rewards points. Yet another oversight: the server never came back to our table with our receipt.
We spent four hours at Bonefish Grill, King of Prussia not due to any excess of conversation or extraordinary requests on our part, but because of the general incompetence and callousness of the staff and management at this location. I am writing this letter in hopes that these concerns will be addressed so that no one else has to suffer the indignity of such treatment. I am so sorry to hear your story. We have been going to the Bonefish Grill in Edgmont since it opened and it has really gone downhill over the last few years.
Not any more. We had a nasty experience last night and will not be returning anytime soon. Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Bonefish Grill Headquarters Address and Contact. Bonefish Grill Headquarters Executive Team. Tim Curci. Elizabeth A. Leigh Merritt. Director of Bar Innovation. Bonefish Grill Headquarters Photos. Bonefish Grill Headquarters Photo. Bonefish Grill Corporate Office Photo.
Bonefish Grill Resources. September 11, at pm. August 30, at pm. August 26, at pm. August 16, at am. July 16, at am. May 3, at am. April 23, at pm. April 7, at pm. December 15, at am. June 26, at am. May 11, at pm. May 1, at pm. March 10, at pm. March 2, at pm. February 10, at am. January 19, at pm. December 24, at am. November 14, at pm.
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